FAQs

 

Frequently Asked Questions 

1. What payment methods do you accept?

We accept secure online payments via:

  • Visa, MasterCard, American Express

  • PayPal

  • Apple Pay & more

Your transaction is protected with advanced SSL encryption. We handle every payment with integrity and care.

2. How do I track my order?

Once your order is processed and shipped, you’ll receive a confirmation email with your tracking number.
You can also go to our Track Your Order page anytime to check your delivery status.

3. What is your return policy?

You may request a return within 5 days of receiving your item if you're unsatisfied. To be eligible:

  • The item must be in its original condition (unworn, unwashed, with tags)

  • You must contact us first at info@drizzemp.com with your order number and reason for return

We do not accept returns for items on sale or those purchased with discount codes unless they are defective or damaged.
For full details, visit our Refund Policy.

4. Do you offer international shipping?

Yes! We ship internationally to many countries.
Shipping fees and delivery times vary depending on your location and will be calculated at checkout.

Note: Customers are responsible for any customs duties or taxes in their country.

5. How can I contact your customer support team?

We're here to help! You can contact us:

We aim to respond within 24–48 business hours. Whether it's a question, prayer, or praise report—we're listening.

6. Can I change or cancel my order?

We begin processing orders shortly after they're placed to ensure timely delivery.
If you need to make changes or cancel, please email info@drizzemp.com within 1 hour of placing your order.
Changes are not guaranteed but we will do our best to accommodate you.

7. How can I stay updated on new drops and exclusive offers?

Stay in the loop by:

  • Subscribing to our newsletter at the bottom of our website

  • Following us on Instagram @drizzemporium and Telegram for sneak peeks and spiritual encouragement.

Let’s grow together in style and Faith.

8. Is my information secure on your website?

Yes. Drizzemporium uses industry-standard SSL encryption to protect your personal and payment details.
We are committed to respecting your privacy and complying with data protection laws, including the GDPR for our EU customers.

For more info, please read our Privacy Policy.

Still need help?

Reach out anytime at info@drizzemp.com. We’re here to support you with humility, love, and excellence—because you matter to us, and to God.